This is the last thing we want to hear, we would really appreciate the opportunity to assist with a solution and help solve the issue right away. Please call one of our Specialised Agents and discuss your concerns with us.

When an order reaches a certain stage in our Production Process, we can not, unfortunately, put a stop to the order. It is all systems go the moment we click pre-press on our side. An order cannot be Cancelled / Refunded once the order is pre-press approved.

If you made a payment to us by mistake / duplicated payment, please send the POP to us, [email protected], with your Business Banking Confirmation Letter. Your request will be processed within 7 days.