Frequently Asked Questions

1. White Label Delivery: The system currently doesn't give you the power to mark deliveries as White Label. Forward the "Thank you for your Order" email to Support with "Please ensure the order is a white label delivery".

2. Cancel Order: When you want to cancel an order just pop us an email with the order number. Please note that orders can only be cancelled up to prepress.

3. Order Payment: For Payfast orders you do not need to upload POP. When cancelling a Payfast order that has been paid, your refund will be a store credit. When you pay with EFT, then you will need to upload a POP to your order.

4. Shipping Address: You will always need to verify your shipping address, this is a system requirement that directly connects to the Couriers.