Account Queries

I need a Statement

I need a Statement Please send us an email with your request - support@printulu.co.za Please include the email address that you use to place all your orders & a date range of the Statement you require. We will get the statement to you in no time. Did you know you can download all your invoices and credit memos directly from your profile? Simply go to the order tab, search by your order number and click on Order Details. You will now see all order details on this page, scroll down to Invoices and Credit Memos and just click on the download button.

My Invoicing Details are Incorrect

My Invoicing Details are Incorrect If you already have an Invoice for your order, our Agents won't be able to alter/change the Invoice details. We can only do this in the backend of our Accounting Software. Just send all your Company Details to support@printulu.co.za with the subject line: Updated Invoice required for INV-xxx Please make sure you share the following details to get your updated invoice straight away: - Registered Company Name - VAT Number - PO Box / Company Address

I want a 30-Day Account

I want a 30-Day Account Unfortunately, we do not offer any credit at the moment. We do offer a store credit facility, think about it as you pay as go. You can purchase Store Credit from your profile. Just log in to your account and place your Store Credit order with these easy steps.

I didn't receive the password reset email

I didn't receive the password reset email Please make sure you used your registered email address to receive a reset link. Also, check your Junk Mail / spam folder if you are sure it is the correct email address that you entered.

I cannot place an order with my Store Credit

I cannot place an order with my Store Credit Your Store Credit is linked to your registered email address. If there is no Store Credit option for you to click on the checkout page as a payment option, you do not have any funds available in your account. You can easily check your Store Credit balance on your profile, on this screen you will also see a breakdown of how your store credit was used.