How-To Printulu Guide | Printulu Help Center

How to order with Printulu?

How to order with Printulu? 16 STEPS 1. The first step is to open Printulu and click on the category that contains the product you would like to order. 2. Let us assume you would like to buy flyers. So click on Configure Now. 3. Configure your product to your liking by changing the specifications such as quantity, paper or service. Then click Add to cart. 4. Scroll up and click Go to Cart. 5. Review your basket and then click Proceed to Checkout. 6. Log in to your Account by adding your email address and your password. Then click Log In. 7. Add your shipping and billing address. Make sure to click the box next to your name. 8. Select a payment method. 9. Scroll down and click CHECKOUT 10. Scroll and click Go to my account 11. Click Verify Shipping Address to ensure a seamless delivery. 12. Set the pin to the correct address on the map and then click VERIFY ADDRESS. 13. Click Close 14. Click Upload your Artwork in order to upload the artwork you would like to have printed. 15. Click Start-Uploader if you already have your print-ready file. 16. Click Upload your Proof of Payment. That's it. You're done.

Last updated on Jul 16, 2026

How can I pay for my Order?

How can I pay for my Order? You can choose between Payfast, EFT or from your Store Credit Wallet. Choose your preferred Payment option on the Order Checkout Page.** Paying for your order via Payfast will automatically Invoice your order, please be sure to upload your print-ready artwork and verify your delivery address in order for us to send your order to production. Paying for your order via an EFT Payment will require you to upload the POP on your order. As soon as this is done, our support team will be notified to process your order and send it to production straight away. BANKING DETAILS:** Printulu (Pty) Ltd Reg. No. 2016/232895/07 Account Type: Current Account Number: 00 189 214 2 Branch: Rosebank Branch Code: 004305 Bank: Standard Bank SWIFT Code: SBZAZAJJ

Last updated on Jul 16, 2026

When must I pay for my Order?

When must I pay for my Order? Your Payment is required before we can process your order for production. As soon as we receive your payment, we will start the production process, providing that we received your print-ready artwork and address verification. Be sure to check your order on your Profile, if all blocks are highlighted in green, your order is successfully processed for production.

Last updated on Jul 16, 2026

I've placed my Order, what now?

I've placed my Order, what now? The moment you check out on a quote / process an order online, an order with a unique order number is generated in our system. We will see the order on our side as "Created". As soon as we receive your Payment, Print-Ready Artwork and Address Verification, our Support Team will review all the order information and Pre-Press the order to go to the next stop in our Process - DTP Department. You will receive an email with the latest delivery date as soon as our DTP Department gives their stamp of approval on your Artwork. Your order is now ready to go into production, changing your status to "Shipping Required". You will receive an e-mail with tracking details as soon as we ship your order out.

Last updated on Jul 16, 2026

I am struggling to upload my Artwork!

I am struggling to upload my Artwork! This is easy! With only a few steps you can easily upload your Artwork to your order. - Go to our Website - Login to your Account - Click on My Profile - Click on My Orders - Look up your order and click on Order Details - Upload Your Artwork - Drag and Drop your File in here - The Red Block will change to Green if you successfully uploaded your artwork

Last updated on Jul 16, 2026

I need to submit new/updated Artwork for an Existing Order

I need to submit new/updated Artwork for an Existing Order It all depends on where in the process your Order is. If your Order Status is on Pre-Press Approved, we have started with the production process and cannot turn this around anymore. If you opt to cancel the order at this stage, you will be charged accordingly and the balance of the order value will be transferred into your Store Credit Account to place a new order. Please contact one of our Agents to discuss the possible options - 010 593 058

Last updated on Jul 16, 2026

I want to cancel my Order

I want to cancel my Order When an order reaches a certain stage in our Production Process, we can not, unfortunately, call back this order. The moment an order is Pre-Pressed it is all systems go on our side and orders move through the different stages very quickly to ensure we get your order out for the earliest possible delivery.

Last updated on Jul 16, 2026

How can I get a Refund?

How can I get a Refund? This is the last thing we want to hear, we would really appreciate the opportunity to assist with a solution and help solve the issue right away. Please call one of our Specialised Agents and discuss your concerns with us. When an order reaches a certain stage in our Production Process, we can not, unfortunately, put a stop to the order. An order cannot be Cancelled / Refunded once the order is pre-press approved. If you made a payment to us by mistake / duplicated payment, please send the POP to us, support@printulu.co.za, with your Business Banking Confirmation Letter. Your request will be processed within 7 days.

Last updated on Jul 16, 2026

I can't log in to my Account, help!

I can't log in to my Account, help! Make sure you enter the email address you registered with and enter your password linked to this email address. Still struggling? Just click on Forgot Password, a new screen will load and you can enter your registered email address and click on Recover, a Password Recovery Email will be sent to your inbox immediately.

Last updated on Jul 16, 2026

Where are you based?

Where are you based? We are headquartered in Johannesburg, with production facilities throughout Gauteng. We want to save you time and money with our awesome online platform, no driving around or organizing couriers to collect your order. We do all this on your behalf! We do not have a walk-in facility or showroom for you to visit, but not to worry, we are able to offer you a Paper Booklet with all our paper swatches. Our Support team is working from a remote environment and each of our production facilities has well-trained Printullians placed, ready to receive, QC and pack your order to ensure it is delivered to you right on time!

Last updated on Jul 16, 2026

Can I visit your Office to look at Samples?

Can I visit your Office to look at Samples? We do not have a walk-in facility or showroom for you to visit, but not to worry, we are able to offer you a Paper Booklet with all our paper swatches for you to have a look at our printing quality and paper range.

Last updated on Jul 16, 2026

Can I speak to someone in Support?

Can I speak to someone in Support? YES! We would love to speak to you, contact us on 010 593 0558, our team is ready to answer any question you may have. You can also use our live chat service on our website, in here you will find many helpful tips on all your "How-to" questions.

Last updated on Jul 16, 2026

Placing Store Credit Order

Placing Store Credit Order 16 STEPS 1. The first step is to login to your Profile and click on the Store Credit Tab. 2. Click Purchase Store Credit 3. Click on the drop down menu 4. Select the amount you wish to purchase. 5. Click Checkout 6. Select your preferred payment option. 7. Scroll down and click CHECKOUT 8. This screen will pop up when you opt to do an EFT payment. See our banking details on this screen. Scroll down and click Go to my account 9. If you've done an EFT payment, click on upload your Proof of Payment 10. Drag and Drop your POP and click upload 11. Click Done 12. Click Close 13. Click highlight 14. With your mouse, move the pin around to indicate your address and click VERIFY_ADDRESS 15. Click Close 16. That's it, you're done. Practice

Last updated on Jul 16, 2026

I am experiencing issues with your Website

I am experiencing issues with your Website I am so sorry to see that you are having difficulties on our website, we are always aiming to give you the best possible experience. Kindly send us a detailed description of the issues you are having, including a screenshot with the URL. Our Dev team will immediately look at the issue and we will resolve this for you in no time!

Last updated on Jul 16, 2026