# Printulu Help Center

> Help center for Printulu

## How-To Printulu Guide 

- [Placing Store Credit Order](https://help.printulu.co.za/en/articles/6492852-placing-store-credit-order.md)
- [I can't log in to my Account, help!](https://help.printulu.co.za/en/articles/6475014-i-can-t-log-in-to-my-account-help.md)
- [I am experiencing issues with your Website](https://help.printulu.co.za/en/articles/6495142-i-am-experiencing-issues-with-your-website.md)
- [How to order with Printulu?](https://help.printulu.co.za/en/articles/6380376-how-to-order-with-printulu.md)
- [How can I get a Refund?](https://help.printulu.co.za/en/articles/6457206-how-can-i-get-a-refund.md): Printulu Refund Process
- [When must I pay for my Order?](https://help.printulu.co.za/en/articles/6438914-when-must-i-pay-for-my-order.md): Payment before Production can commence
- [I want to cancel my Order](https://help.printulu.co.za/en/articles/6457183-i-want-to-cancel-my-order.md): Order Cancellation
- [I need to submit new/updated Artwork for an Existing Order](https://help.printulu.co.za/en/articles/6457164-i-need-to-submit-new-updated-artwork-for-an-existing-order.md): Can I submit a new artwork file
- [How can I pay for my Order?](https://help.printulu.co.za/en/articles/6401498-how-can-i-pay-for-my-order.md): Payment options at Printulu
- [I am struggling to upload my Artwork!](https://help.printulu.co.za/en/articles/6457129-i-am-struggling-to-upload-my-artwork.md): Steps on how to upload your Artwork
- [I've placed my Order, what now?](https://help.printulu.co.za/en/articles/6439347-i-ve-placed-my-order-what-now.md)
- [Where are you based?](https://help.printulu.co.za/en/articles/6475060-where-are-you-based.md)
- [Can I visit your Office to look at Samples?](https://help.printulu.co.za/en/articles/6475087-can-i-visit-your-office-to-look-at-samples.md)
- [Can I speak to someone in Support?](https://help.printulu.co.za/en/articles/6475092-can-i-speak-to-someone-in-support.md)

## Quotation FAQ's

- [What is your Minimum Order Quantity?](https://help.printulu.co.za/en/articles/6544785-what-is-your-minimum-order-quantity.md)
- [I cannot find a certain Product!](https://help.printulu.co.za/en/articles/6544791-i-cannot-find-a-certain-product.md)
- [How much does it cost to print a book?](https://help.printulu.co.za/en/articles/6544797-how-much-does-it-cost-to-print-a-book.md)
- [What book sizes do you print?](https://help.printulu.co.za/en/articles/6544799-what-book-sizes-do-you-print.md)
- [What binding options do you have?](https://help.printulu.co.za/en/articles/6544809-what-binding-options-do-you-have.md)
- [What paper types do you offer?](https://help.printulu.co.za/en/articles/6544812-what-paper-types-do-you-offer.md)
- [Do you offer spot UV?](https://help.printulu.co.za/en/articles/6544820-do-you-offer-spot-uv.md)
- [What is the difference between UV coating and lamination?](https://help.printulu.co.za/en/articles/6544823-what-is-the-difference-between-uv-coating-and-lamination.md)
- [What is the minimum number of pages for a PUR-bound book?](https://help.printulu.co.za/en/articles/6544837-what-is-the-minimum-number-of-pages-for-a-pur-bound-book.md)
- [How do I go about getting an estimate from you?](https://help.printulu.co.za/en/articles/6544843-how-do-i-go-about-getting-an-estimate-from-you.md)
- [What is the difference between coated and uncoated paper stock?](https://help.printulu.co.za/en/articles/6544910-what-is-the-difference-between-coated-and-uncoated-paper-stock.md)
- [How long does it take to receive a custom quote?](https://help.printulu.co.za/en/articles/6544917-how-long-does-it-take-to-receive-a-custom-quote.md)
- [How long are your estimates valid for?](https://help.printulu.co.za/en/articles/6544924-how-long-are-your-estimates-valid-for.md)
- [Custom Quotation Requirements](https://help.printulu.co.za/en/articles/6884278-custom-quotation-requirements.md): If you require a custom quotation, this is what we need to know.
- [Converting a Quote into an Order](https://help.printulu.co.za/en/articles/7140546-converting-a-quote-into-an-order.md): How do I place an order with a quotation?
- [How to Register with Printulu](https://help.printulu.co.za/en/articles/7139648-how-to-register-with-printulu.md): Register for online printing with Printulu
- [Creating a Standard Quote](https://help.printulu.co.za/en/articles/7137329-creating-a-standard-quote.md): I'd like to receive a quotation before placing an order
- [Editing Your Shipping Address](https://help.printulu.co.za/en/articles/7136573-editing-your-shipping-address.md): How do I change my shipping address?

## Artwork Guidelines & Submission

- [Artwork Guidelines](https://help.printulu.co.za/en/articles/6382630-artwork-guidelines.md): Basic artwork requirement cheat sheet
- [How must my artwork be supplied?](https://help.printulu.co.za/en/articles/6466457-how-must-my-artwork-be-supplied.md): Head straight to production with these 10 print-ready artwork pointers
- [Which file formats does Printulu accept?](https://help.printulu.co.za/en/articles/6466599-which-file-formats-does-printulu-accept.md): Supplying your print artwork in the correct format is a crucial element in printing a beautiful end product.
- [What is Print-Ready Artwork?](https://help.printulu.co.za/en/articles/6466640-what-is-print-ready-artwork.md): Printable formats and the requirements for the final document uploaded.
- [What is Bleed?](https://help.printulu.co.za/en/articles/6467045-what-is-bleed.md): Bleed is a minimum artwork requirement for production.
- [Canva Setup](https://help.printulu.co.za/en/articles/6474745-canva-setup.md): The basic guide on how to optimise your canva design for printing
- [Will you check my artwork before you go to print?](https://help.printulu.co.za/en/articles/6474840-will-you-check-my-artwork-before-you-go-to-print.md): Preflight basic check must be completed on the artwork for your order
- [What do you mean by Automatic Basic Check?](https://help.printulu.co.za/en/articles/6474854-what-do-you-mean-by-automatic-basic-check.md)
- [My artwork resolution is low, what now?](https://help.printulu.co.za/en/articles/6474879-my-artwork-resolution-is-low-what-now.md): Low-resolution artwork is a complicated yet simple problem with multiple solutions
- [I only have artwork in RGB, why can't you print this?](https://help.printulu.co.za/en/articles/6492024-i-only-have-artwork-in-rgb-why-can-t-you-print-this.md): RGB versus CMYK, what is the difference?
- [What do you mean there are fonts missing?](https://help.printulu.co.za/en/articles/6492125-what-do-you-mean-there-are-fonts-missing.md): The fonts in your artwork are not embedded or converted to paths
- [Why do you say my font sizes are too small?](https://help.printulu.co.za/en/articles/6492231-why-do-you-say-my-font-sizes-are-too-small.md): Text Is Less Than 5pts versus Text Is Less Than 8pt
- [What is a Die-Trace?](https://help.printulu.co.za/en/articles/6492265-what-is-a-die-trace.md): A die-trace is basically the cutline for your ordered product
- [My order is for black plate changes, why did you report this?](https://help.printulu.co.za/en/articles/6492333-my-order-is-for-black-plate-changes-why-did-you-report-this.md): Black plate changes versus full colour changes
- [How must I supply my brochure layouts?](https://help.printulu.co.za/en/articles/6494655-how-must-i-supply-my-brochure-layouts.md): Brochure supply guidelines
- [What do you mean my artwork is getting cut off?](https://help.printulu.co.za/en/articles/6495152-what-do-you-mean-my-artwork-is-getting-cut-off.md): Your artwork has been reported for risk of element cut off
- [Templates](https://help.printulu.co.za/en/articles/6544676-templates.md): Here is an open google drive folder with our templates
- [Creating Ticket Artwork](https://help.printulu.co.za/en/articles/6563610-creating-ticket-artwork.md): What do look at when designing your ticket
- [What is a vector logo](https://help.printulu.co.za/en/articles/6577185-what-is-a-vector-logo.md): How to check if it is a vector logo
- [Fonts are not embedded](https://help.printulu.co.za/en/articles/6601792-fonts-are-not-embedded.md): What does it mean when my fonts aren't embedded?
- [How to resize artwork in Canva](https://help.printulu.co.za/en/articles/6615852-how-to-resize-artwork-in-canva.md): Resizing artwork in Canva \(Premium\)
- [How to convert a word document to CMYK](https://help.printulu.co.za/en/articles/6628224-how-to-convert-a-word-document-to-cmyk.md): Converting microsoft programme documents to CMYK
- [Brochures – The Ultimate Guide](https://help.printulu.co.za/en/articles/6632458-brochures-the-ultimate-guide.md): How to set up your brochure artwork
- [How to use our design manager](https://help.printulu.co.za/en/articles/6632630-how-to-use-our-design-manager.md): If you have ordered design service, this is how the process works.
- [Acceptable File Formats for Printing](https://help.printulu.co.za/en/articles/6633069-acceptable-file-formats-for-printing.md): In what format should I supply my artwork?
- [My artwork was reported for multiple artworks supplied](https://help.printulu.co.za/en/articles/6636044-my-artwork-was-reported-for-multiple-artworks-supplied.md): Multiple artworks supplied for one order
- [Design Manager: How to approve or request changes](https://help.printulu.co.za/en/articles/6660510-design-manager-how-to-approve-or-request-changes.md): Approve / Request changes for your suggested design
- [How to calculate the spine \(Pur Binding\)](https://help.printulu.co.za/en/articles/6726680-how-to-calculate-the-spine-pur-binding.md): How to work out the spine for a pur bound book
- [How to Set up Files for Clear \(transparent\) Vinyl Stickers with White Ink](https://help.printulu.co.za/en/articles/6738229-how-to-set-up-files-for-clear-transparent-vinyl-stickers-with-white-ink.md): Printulu does NOT offer white ink printing
- [Creating a CMYK New File With Publisher](https://help.printulu.co.za/en/articles/6926519-creating-a-cmyk-new-file-with-publisher.md): How to ensure your publisher file is CMYK
- [What does a DTP Preflight check?](https://help.printulu.co.za/en/articles/6958931-what-does-a-dtp-preflight-check.md): What we look at when preflighting your artwork
- [Design Checklist for Print](https://help.printulu.co.za/en/articles/6381418-design-checklist-for-print.md)
- [How to add bleed](https://help.printulu.co.za/en/articles/6474653-how-to-add-bleed.md): Is the term bleed confusing you? Here's how to add it
- [Why do you only print in CMYK?](https://help.printulu.co.za/en/articles/6495021-why-do-you-only-print-in-cmyk.md): CMYK gives you a more accurate representation of your final printed product.
- [My file is not corrupted/damaged on my side!](https://help.printulu.co.za/en/articles/6495126-my-file-is-not-corrupted-damaged-on-my-side.md): It's not you. It's not us. It's just the internet.
- [Design Service](https://help.printulu.co.za/en/articles/6595945-design-service.md): Where to fill in your brief for your design service
- [How well will my job match what I see on my monitor?](https://help.printulu.co.za/en/articles/6633053-how-well-will-my-job-match-what-i-see-on-my-monitor.md)
- [Why do you need 3mm Bleed?](https://help.printulu.co.za/en/articles/6474630-why-do-you-need-3mm-bleed.md): Bleed creates leniency to your final product for your printhouse
- [Can I send you documents created in MS Word or PowerPoint?](https://help.printulu.co.za/en/articles/6633037-can-i-send-you-documents-created-in-ms-word-or-powerpoint.md): Acceptable file formats
- [Where to get your artwork size](https://help.printulu.co.za/en/articles/6633005-where-to-get-your-artwork-size.md): If you don't know what size your artwork is.
- [Notepad Line Thickness](https://help.printulu.co.za/en/articles/7253307-notepad-line-thickness.md): How thick must notepad lines be?
- [Black Ink Printing - How to Set it up](https://help.printulu.co.za/en/articles/7255195-black-ink-printing-how-to-set-it-up.md): 100% Black Ink Printing

## Deliveries

- [How long will I wait for my Order?](https://help.printulu.co.za/en/articles/6475525-how-long-will-i-wait-for-my-order.md)
- [Can I collect my Order?](https://help.printulu.co.za/en/articles/6475569-can-i-collect-my-order.md)
- [How much do I pay for Delivery?](https://help.printulu.co.za/en/articles/6475635-how-much-do-i-pay-for-delivery.md)
- [Do you deliver anywhere in SA?](https://help.printulu.co.za/en/articles/6475737-do-you-deliver-anywhere-in-sa.md)

## Account Queries

- [I need a Statement](https://help.printulu.co.za/en/articles/6492669-i-need-a-statement.md)
- [My Invoicing Details are Incorrect](https://help.printulu.co.za/en/articles/6492714-my-invoicing-details-are-incorrect.md)
- [I didn't receive the password reset email](https://help.printulu.co.za/en/articles/6495084-i-didn-t-receive-the-password-reset-email.md)
- [I want a 30-Day Account](https://help.printulu.co.za/en/articles/6492789-i-want-a-30-day-account.md)
- [I cannot place an order with my Store Credit](https://help.printulu.co.za/en/articles/6495117-i-cannot-place-an-order-with-my-store-credit.md)

## Blog

- [The Psychology Of Colour: How To Choose Your Brand’s Colour Palette](https://help.printulu.co.za/en/articles/6397347-the-psychology-of-colour-how-to-choose-your-brand-s-colour-palette.md)
- [Design canva calendars that suit your client's brand](https://help.printulu.co.za/en/articles/6663678-design-canva-calendars-that-suit-your-client-s-brand.md): Canva calendar design guide

## Frequently Searched Questions

- [How to save money on design](https://help.printulu.co.za/en/articles/6557308-how-to-save-money-on-design.md): It comes down to design it yourself or clear communication.
- [What is a letterhead?](https://help.printulu.co.za/en/articles/6557334-what-is-a-letterhead.md): How do I create my company letterhead?
- [CMYK for print](https://help.printulu.co.za/en/articles/6557360-cmyk-for-print.md): Why do you only print in CMYK? Which color model is used for printed designs?
- [What should be included in a letterhead?](https://help.printulu.co.za/en/articles/6557371-what-should-be-included-in-a-letterhead.md): There are 3 categories of business to consider
- [Why do businesses use letterheads and logos?](https://help.printulu.co.za/en/articles/6557378-why-do-businesses-use-letterheads-and-logos.md)
- [What is a remote area?](https://help.printulu.co.za/en/articles/6557409-what-is-a-remote-area.md): Is my area a remote area for delivery
- [Must have business stationery items](https://help.printulu.co.za/en/articles/6557440-must-have-business-stationery-items.md)
- [What is included in brand stationery?](https://help.printulu.co.za/en/articles/6557464-what-is-included-in-brand-stationery.md)
- [Printing on Transparent stickers](https://help.printulu.co.za/en/articles/6557834-printing-on-transparent-stickers.md): Transparent vinyl is a tricky business
- [When to upload artwork](https://help.printulu.co.za/en/articles/6557893-when-to-upload-artwork.md): Artwork can be uploaded as soon as possible.
- [What is a POP?](https://help.printulu.co.za/en/articles/6557919-what-is-a-pop.md): Why do I keep on seeing POP
- [I have a deadline!](https://help.printulu.co.za/en/articles/6557950-i-have-a-deadline.md): What can you do regarding your deadline.
- [What image mode do professional offset printers usually use?](https://help.printulu.co.za/en/articles/6557433-what-image-mode-do-professional-offset-printers-usually-use.md): CMYK for print
- [Good quality paper gsm](https://help.printulu.co.za/en/articles/6557456-good-quality-paper-gsm.md)
- [Anything & everything you need to know about stickers](https://help.printulu.co.za/en/articles/6557825-anything-everything-you-need-to-know-about-stickers.md): Stickers are also known as vinyls or decals
- [Where to upload artwork](https://help.printulu.co.za/en/articles/6557858-where-to-upload-artwork.md): I have paid my order, how do I upload my artwork
- [Size of shopper bag branding](https://help.printulu.co.za/en/articles/6557906-size-of-shopper-bag-branding.md): Shopper bang printing

## Loyalty Program

- [What is the Savetulu?](https://help.printulu.co.za/en/articles/6788704-what-is-the-savetulu.md): What you need to know about the loyalty program.
- [How does Savetulu for Resellers Work](https://help.printulu.co.za/en/articles/6788765-how-does-savetulu-for-resellers-work.md): The Savetulu for Resellers program explained in a nutshell.
- [Savetulu for Resellers Program Benefits](https://help.printulu.co.za/en/articles/6788811-savetulu-for-resellers-program-benefits.md): Why you should join our reseller discount program